Front of house staff
CALL 0330 135 5933 FOR A QUOTE
At Portal Security, we know and understand what a client should experience when they visit any one of our buildings; it’s about providing a warm service with a personal touch. We recruit and train people from complementary backgrounds to develop ‘Front Of House’ teams that are passionate about what they do.
Touch point moments
Touch point moments are what make our service special - it’s what makes a guest to any one of our buildings feel unique. A great service is about attitude and warmth, showing your personality and who you are but also delivering a 5-star service that is simply unforgettable. It’s about creating a bond with whoever you encounter, reading that person correctly and knowing how to adjust your service to match the person standing in front of you. It’s what make us who we are.
Our front of house service includes:
Training
We offer our own in-house training which involves a full induction on service levels, touchpoint moments and emotional intelligence reading. We understand the importance of being able to read each individual client so they can provide a service that is suited to the individual in question. In practical terms, this means being aware that our emotions can drive our behaviour and impact people (positively and negatively) and learning how to manage those emotions – both our own and others – particularly under pressure.
Recruitment
We have a robust recruitment system in place and tend to recruit highly-trained people from complementary sectors. This includes former cabin crew and 5-star hotel staff. We know that our people are passionate about what they do, and enjoy making others feel special.
Weekly evaluations
Our FOH staff are visited weekly as we conduct evaluations and mystery visits. We go through any training that is required and new innovations we can put in place to make the journey more seamless for our clients. We also look at procedures when on the desk, running the building and making sure existing tenants are happy.
0330 135 5933
First class front of house staff
Speak to Portal Security on:
✔ SIA
✔ SSAIB
✔ Safecontractor
✔ Constructionline
✔ QMS
✔ NSI